Academy Policies and Procedures

                              ZNR Dispatching & Logistics LLC 

No Refund or Cancellation / Transfer Policy

Registration Agreement: Terms and Conditions

No Refund / Cancellation / No-Show / Transfer / Course Incomplete & Exam Failure Agreement: 

This policy is non-negotiable, as expenses are generated to provide our programs. Please do not proceed with your registration or any form of payment if you cannot agree with these terms and conditions. This policy supersedes prior versions of this agreement. This policy applies to programs taken either: online, in-person, on paper or a combination of all. This policy is effective upon submission of your physical, in writing and/or verbal agreement and/or payment. This applies to all third parties and students.

Due to a vast outlay of expenses in providing courses, we therefore reasonably and detrimentally rely upon your tuition payment to fund your course's operations; consequently, we cannot extend any refunds, cancellations, incomplete, or transfers outside the scope of this policy.

NO REFUND / CANCELLATION: all registrations and sales are final. No refunds or credits are issued. We recommend you reschedule/transfer your course if you wish to cancel:

Terms, Tips, and Pointers:

·         Please ensure your schedule accommodates the course date(s) BEFORE payment. All courses are to be completed according to the instructors and course availability. 

·         All funds paid will be forfeited upon cancellation. However, we will issue you a donation letter (at the end of the tax year); we recommend you provide this letter to your tax professional to evaluate if the donation can be applied to your tax return. 

·         Books/Textbooks/Items may be returned for a credit applied to your account if the item is unopened (the original seal must be fully intact) and the item is in resell condition; there is a 30% restocking fee for all returns, which will be deducted from the credit applied to your account. Additionally, shipping is not refunded or credited; all shipping costs and tracking to our office are the client's responsibility. 

·         If we cancel a course, we will offer you the option to transfer to another course without a transfer fee. 

TRANSFER: If you cannot attend the course/program for which you have registered for whatever reason (i.e., illness, scheduling conflict, etc.), AND if your program permits transfers, then please get in touch with us at least 4 BUSINESS days BEFORE the start date of the program to arrange a transfer to another date/time a transfer fee of $150.00 will apply. 

We cannot transfer your registration to another person.

·         Once you transfer to another available course date, you are not permitted a cancellation at a later date.

·         You will be charged the above transfer fee for each program transfer. 

·         Transfers are not eligible for cancellation. 

·         Transfers must be via phone at (843) 610-6884. Please DO leave a message if no one can answer your call.

·         All phone calls to our office are logged, and all audio is recorded.

·         Avoid emailing transfer requests as, at times, emails may end up in our junk/spam folder.

No show: No refund/credit/transfer for any student registered in any course/seminar/program is a "No Show" for whatever reason. Students are listed as a no-show under the following circumstances:

·         Late/Tardy for a course,

·         Failure to complete and bring all required program prerequisites to the course, or

·         If you do not show up for your class.

Program License/Certificate

By submitting payment for the ("Training Course"), you agree to abide by the following terms of this license:

1. OWNERSHIP OF Training Course(s):

This Training Course(s) is licensed to you, not sold to you, by ZNR Dispatching & Logistics LLC

2. PURPOSE OF Liscense/Certificate:

You may use the Training Course(s) for your specific personal, individual training provided in this License Agreement.

3. RESTRICTIONS-You may not:

A. Permit another individual to use this copyrighted Training Course(s).

B. Access the Training Course(s) from multiple computers/devices simultaneously.

C. Take and complete this Training Course(s) on behalf of another individual.

D. Sublicense the Training Course(s).

E. Reproduce, duplicate, copy, modify, rent, lend, sell, transfer, distribute, disassemble, decompile, or reverse engineer this Training Course(s) or any portion thereof, except as provided for in this License Agreement.

F. Broadcast, cablecast, or otherwise display the media contained within the Training Course(s) in any public performance or media without the prior written consent of ZNR.

G. Transfer ownership or use of this license to another. Any attempt to transfer the license terminates your right to use the Training Course(s).

4. COPYRIGHT PROTECTION:

The Training Course(s) you are about to take is copyrighted by ZNR and its suppliers with all rights reserved worldwide and is fully protected by the United States copyright laws and international treaty provisions. It is authorized for individual use only. You agree to prevent unauthorized copying of the Training Course(s). The FBI investigates allegations of copyright infringement, and federal law provides severe criminal and civil penalties for those found to be in violation.